Alaska Air Group Sucks Customer Reviews and Feedback

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Alaska Air Group is an airline holding company based in SeaTac, Washington, United States. The group owns two certificated airlines, Alaska Airlines, a mainline carrier, and Horizon Air, a regional carrier. Alaska Airlines in turn wholly owns an aircraft ground handling company, McGee Air Services.

This is what a frustrated customer had to say about the company " i write this review with a bit of sadness to be honest, for a long time i enjoyed flying on Alaska, as a military member they always came through for me and got to the point that is all i fly. However on this current trip,( sac to sea.) I am wondering how in the heck they are still in operation. To start my flight from sac to sea was changed then my returning flight was changed to the time i specifically told the agent on the phone would not work, after a 24+ hold, (they did call back) i was able to get it changed. Come the day of travel my flights both from my original starting point and my layover kept getting moved back! Alaska figure it out, total flight time is under 2 hours yet, i have been at the airport all damn day."


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Former Employee - Senior Software Engineer says

"Management won't even defend their own life, tell them / HR that a fellow employee wants to harm them and they won't do anything about it, meanwhile they still expect you to work with the hostile employee."

Former Employee - Flight Attendant says

"Horrible pay. Horrible employees. Throw under the bus culture."

Current Employee - Maintenance says

"Company culture is awful. Pay cuts next are layoffs."

Current Employee - Anonymous Employee says

"Hard to get time off"

Current Employee - Customer Service Representative says

"Poor Leadership. Leadership Micromanages every minute and uses fear tactics."

Former Employee - Station Supervisor says

"Unwilling to evolve to new standards or ideas by its team, and employee handbook only applied when it worked to managements favor. Favors its legacy Alaska employees and neglects the Virgin America brand and its employees."

Current Employee - CSA - Customer Service Associate says

"Management. No growth. High school environment."

Current Employee - Supervisor says

"Poor Upper Management, unorganized at SFO"

Current Employee - CSA - Customer Service Associate says

"They don’t care about their employees"

Current Employee - IT Programmer/Analyst says

"Disorganized leadership, continued lies from IT management, low pay, 0% chance of growth."

Customer Service Agent (CSA) says

"At the corporate level this company is wonderful, but sadly at the Phoenix station it is poorly run by upper management that refuses to nurture and empower the newer employees. Female dominated shift leads are worse than the "click" in high school as they are immature, gossips and sabotaging. The Trainer is an absolute nightmare of a woman! She is cruel, hateful, and truly has no place in that position due to her demeanor. Sadly, my short time spent there was filled with tears as I loved my job and most people I worked with, but Management is blind to the antics of the Senior staff. Corporate needs to come into that station and clean house as the top people do not embrace the true culture of Alaska Airlines. Working there was a severe let down and a complete waste of time. Uniforms, most co-workers were wonderful, working at the airport was funShort breaks, cruel supervisors, flight benefits are a joke, pay is laughable"

Not any more (Former Employee) says

"All the employees in Maintenance who helped bring Alaska Airlines were it is today have left. Flyer beware! Finance is running the Maintenance Division today. Their top tier in the M&E don't even have A&P Certificates. They are laying off the old experienced employees and hiring the rejects that have been fired form the other Air Carriers. They wanted us to combine the Airbus and Boeing manuals together into one manual. That shows you the level of knowledge that they have. Sinking ship, JD Power Award this year. Delta, is your chance.....gobble, gobble.None hereLining up for another Flt 261, ask any Boeing Technician there."

DAL Global (Former Employee) says

"This was a poor managed contractor, pulled favoritism constantly degraded me even though I did my job, they weren’t fair and they were unreasonable, not a good company at allFlying benefitsNo support from management"

Lounge Hospitality Hostess (Former Employee) says

"Terrible employer completely practices unfair practices. Encouraged bulliing among employees and treated and harassed employees. I would never work for them again. They think nothing about ruining a person's reputation and career."

CSA - Customer Service Associate (Current Employee) says

"Horrible company to work for,is all about the company don’t care about the employee. To much micro manager low pay you are just one more not inclusive company they lie a lot ."

Flight Attendant (Current Employee) says

"I worked full time for Alaska as a flight attendant for almost 5 years and my income was around $20,000 which is no where near the cost of living in any of the cities we are required to be based in. Theoretically you can live somewhere else and fly in *if* you can get trips that start late and end early in the day to catch flights. Then you have to fly way more because these kind of trips don't pay as much and you end up spending all of your time in the air, either commuting or working. Alaska wanted us to get permission before getting any other jobs. I'm convinced that Alaska was shaving our paychecks as we have no way to verify that we were being payed correctly, there's a lawsuit about it, you can look it up. They are refusing to pay up for the lawsuits that the flight attendants won. Management seems to be pushing for flight attendants to fight against each other in the merger instead of focusing on the real problem which is management. The culture is made up of guilt trips and bullying by the execs. There is plenty of conflict among peers as well, but that's going to happen when you put different personality types together in a stressful environment. The benefits are really good compared to other places I've worked. That's the only reason most people stay."

Customer Service Agent (Current Employee) says

"It’s a stressful environment when you’re teammates are encouraged to report on each other instead of fostering a coaching environment it’s an environment of mistrust, from teammates to management and teammates to teammates. The culture is ripe with lack of communication, people have no people skills when it comes to each other or better yet the customers."

Reservation Agent (Former Employee) says

"Here is what I experienced while working there. Overtime was a mandatory 2-hour shift when needed, even on your day's off. If you got a call to work on your day off, and refused to work or didn't call back to a voicemail message, you could get written up. And, for example, if you worked until 5pm and they called you at 7pm that same day, you had 1 hour to get back to the office to work another minimum 2 hours. As a Reservation Agent, they had a very strict 3 strikes and your out policy, which resulted in employees coming in when they were sick - flu, pink eye, strep throat, stomach flu, etc. An example of an attendance strike could be logging in the phone 1 minute past your scheduled start time, or being unavailable too many times during your shift. Even if you have high ratings when your calls are monitored, excellent overall reservation knowledge, ability to diffuse an tense situation, and even getting personal thank you cards sent by customers, those aren't considered as part of your overall job review. It's about attendance. The culture at the office I worked at was, "what's in it for me" mentality. If you wanted/needed time off you could try and find someone to either take or trade your days. But it won't be done simply because a co-worker is trying to help you out. (Example: I needed 2 days off for a speaking engagement I accepted before being hired. The only person that was willing to trade agreed to take my 2 days but I had to take 4 of hers or she wouldn't do it.) Your schedule/hours are done by lottery and seniority and then you're on that shift for months, unlessTalking with people as they book travel.Pretty much everything else"

Salesman (Former Employee) says

"They want to know what is wrong with me. Why do they know my name? Why do they like my work? One tried to threaten to sodomize me right in the middle of the flight from Paris, France, to Seattle, Washington.Headset ServiceThey treat me like I've been here forever"

Customer Service Agent (Current Employee) says

"honestly if Alaska knew the dynamics, they'd certainly change the reps and contractor who run it. at 10.50 an hour less any benefit, overtime changes tax and pay goes down. the customers are breaks, maybe a 30 min lunch but no place to eat"

Trainee (Former Employee) says

"Puppy mill ; Alaska Air always recruiting ; so you are just a number or a stat (they get better pay if stats are up) ; on who will finish their boot camp. I was told that , I wasn’t taking up any extra help; I was there almost a hour while before and was ignored. And when you brought up what you need help ; their would roll in back of their head and tell you to look it up, in the manual. Then making sure their hands are not dirty ; they talk you like , you Done something wrong. And talk about how long they been there looking down at you.NothingWeird hours; 1/2 hour lunch’s ; you’re a number not an employee"

Customer Service Agent (Former Employee) says

"Very understaffed and rude people to work with. Communication is horrible and everyone thinks they are better then the next. No one takes the time to listen to their employees.NoneUnderstaffed"

Ramp baggage (Former Employee) says

"If you desire your career and your long term employment history in todays' tough job market then do not work here. They hire managers with no real world experience. Then they promote their inner circles through cronyism and nepotism. Not much room to move up and even if you do, do you really want to? HR is a real disaster at the company. Online networking used to be a good thing, however this place has taken it to a whole new level. Promotions are not merit based. The place is all about cost cutting and no culture. They treat their employees like trash. Expendable with poverty level wages.Free meetings with management for promisesPromises never achieved"

Reservation Scheduling Specialist (Current Employee) says

"Just terrible, don't ever choose to work there for any reason, ever, under any circumstances, just keep on scrolling past the application site and MOVE ALONG!"

Ramp Service Agent (Former Employee) says

"They only need people during the summer, and fire over half of the new hires afterwards for any reason. I have not been fired from a job in my 15 years of work until them. I would not recommend working here if you value your track record."

CSA - Customer Service Associate (Former Employee) says

"I applied to Alaska thinking it was an amazing airlines to work for, but it is not. Half of the people that got hire already quit due to the stressful environment. Don’t bother applying to San Jose, CA location unless you really have no life and no health. The mandatory overtime is so bad at this station to the point where you only have less than 4 hours of sleep before you come in work again. If you got hired as part time, be expected to work over 40 hours a week. Other than ridiculous hours, the management will not remember anything you talk to them about. Finally, be careful of your backs. Everyone here talks bad things about you behind your backs. THINK TWICE BEFORE YOU APPLY HERE..."

Marketing Manager (Former Employee) says

"Over the past couple years Alaska Airlines has shifted in brand strategy and leadership has completely lost touch with employees. It's sad to see that a beloved brand treats its long term and valued employees as replaceable. It's a great brand to love, but a horrible brand to work for now (wasn't always the case). In marketing, you are expected to have no work/life balance. You are expected to work long hours, to be available at all times of day and you have no actual "time off" you are still expected to work. There are limited staff in marketing compared to other airlines and recently the bulk of marketing was laid off last winter, including ones that had a long tenure and wealth of knowledge at the company. Anyone who reaches a certain age will be asked to leave or early retirement in marketing. You will be replaced with someone who is younger with no experience. This is common practice in marketing and has been going on for years. The leadership at Alaska is a joke. They are toxic and micro-manage every detail. Whatever their whim or desire is, they will change company directive based on it without any valid data. They have no problem spending hundreds of thousands of dollars with someone they are friends with or using company resources to purchase items for their family's gathering or friends party. They paid almost a million dollars in hiring a women's niche print magazine that then laid off it's staff months later. Wonder where that money went? If Brad Tilden has a meeting with another airline or CEO, all of a sudden what that brand is doing will be what Alaska"

Customer Service Agent (Former Employee) says

"Horrible they pay you 12.65 per hour barely above minimum wage. Now deduct 70 per month for union fees. People there prefer to apply for Medicaid and get food stamps to afford to work there. Benefits are good it you can afford it. Most of the trainer train because it comes with a pay raise which you can get after 6 months. When a supervisor tells you don't be an over achiever because they promote by seniority.Free flights30 minutes lunch, poor Management, horrid attitude"

Customer Service Representative (Former Employee) says

"Co workers are not helpful and cut throat always complaining and gossiping. Alot of favouritism! Worst is the schedule (you wont get time to travel or have a normal life) they mandatory overtime you on purpose on your days off, your basically being treated like a robot you do ALOT of different things and even when your on your lunch leads/supervisor will watch you & ask you when you your off lunch. Very unprofessional demanding and horrible schedules.Travel benefitsLong hours, no set schedule, favoritism"

Passenger Service Agent (Former Employee) says

"Provide customer service to airline passengers for a timely flight. Make sure all the passenger needs are completely meet."

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